CUSTOMER SERVICE
FAQ
CONTACT US
01
02
I’ve found the sneakers I want but can’t select my size
Some sizes may not be available, we update our stock weekly if you do not see a size you are looking for check back in a week to see if we have it in stock.
Can you give me more information about the sneakers?
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If you contact us about what sneaker you would like information on then we will happily contact you back with more information on a sneaker you are acquiring about.
03
Has my order been sent yet ?
You will receive order updates as they go through the shipping process. If you have ordered and have not gotten any information from us within 3-4 business days then reach out so we can track your package.
04
Can I track my order ?
You will receive order updates as they go through the shipping process. If you have ordered and have not gotten any information from us within 3-4 business days then reach out so we can track your package.
05
Part of my order is missing
If there is part of your order missing reach out to our customer service representatives so that we can resolve the issue. We will ensure that we will track and find your order or you will be reimbursed.
07
Which methods of payments can I use?
We accept debit, credit, Venmo, Cashapp, PayPal, and Zelle for our online orders
06
You’ve sent me the wrong items
We will create a shipping label for you to be able to send the item that we sent back and we will expedient the correct order you had placed.
08
Delivery - How much is it and how long does it take?
Delivery price varies on the number of items selected ranging from $5-$20. We do it this way because of the number of products can affect the weight of the order. The usual time it takes for a package to arrive is from 3 to 7 business days depending on where the package is being shipped to.